Other Things to consider...

A call recording system is more than just a phone tap. The ease of finding, playing and handling recorded calls is one point that distinguishes a good from a bad call recording software solution. Others are:

• speed of call retrieval from a large number of recorded calls,
• high storage capacity,
• audio compression (use less disk space),
• audio encryption (only intended parties can listen),
• selectively recording only the local (agent) or only the remote party (customer),
• to manually control which calls should be recorded,
• delivery of call recordings to the call participants by e-mail,
• automatic management of recordings (e.g. automatically deleting recordings that are older than the necessary storage time),
• network wide operation (client-server software),
• the ability to listen into life calls,
• and finally the upgrade and license policy.